Tuesday, May 8, 2012

LOFT LIFE: Culture rant


I arrived at the Post Office yesterday, happy to be mailing a package to my son in California, containing: books, a CD, photographs in an envelope, a work of art created for him personally on a T-shirt, and a note describing the contents of the box. Perhaps the shirt was stretching my definition of media a bit, but it was the art, not the shirt, that mattered. It was not any old t-shirt. It was a shirt that had a caricature cartoon of him, done by an actual artist, at a classmate's birthday party. The family also had a home with about eight garages, and an elevator in the house. I don’t think the garage had an elevator, but I could be wrong.
Anyway, I considered the shirt to contain printed art.
So when I addressed the postal worker that my package was media, I foolishly described the content as books, a CD and art.
“Art! she exclaimed as though I had just confessed to being a serial killer. What kind of art?
“Printed art,” I answered, and photographs.”
“Oh, and photographs. No, no. Those are not media. So your two choices are....”
“In what way are photographs not media?” I asked, incredulous. Books have photographs.”
“Would you like a copy of our rules?” she asked, smugly.
“I am sure you know the rules,” I continued, “however, I do not agree with your (the post office) definition of media.”
“Photographs are not media.”
I sighed, realizing that if she decided to examine the contents and found a t-shirt, explaining how this was a form of printed art would be futile.
I complied, of course, and paid the $12. But, I wasn’t happy.
I am, by trade, a media specialist. That means I buy media for clients. So I know what media is. Maybe that’s why I frosted over when the post office told me I could not mail my package media rate, because it contained photographs and printed art.
I have experienced this in the past when I enclosed a note, which the postal worker claimed was not permitted in media mail.
OK. I know my definition may not line up with the USPS’s definition, but on what planet are photographs not part of printed material? I am sure they have the right to define media any way they wish to, and do. But, it just seems so unreasonable.
So is it just loose photographs? Or, are picture books not part of the “books” they include in media?
I didn’t take her printed rules--i don’t want more paper to shred. But, I did look this up online. In case you need this:
4.0
Content Standards for Media Mail
4.1
Qualified Items
Only these items may be mailed at the Media Mail prices:
a.
Books, including books issued to supplement other books, of at least eight printed pages, consisting wholly of reading matter or scholarly bibliography, or reading matter with incidental blank spaces for notations and containing no advertising matter other than incidental announcements of books. Advertising includes paid advertising and the publishers' own advertising in display, classified, or editorial style.
b.
16-millimeter or narrower width films, which must be positive prints in final form for viewing, and catalogs of such films of 24 pages or more (at least 22 of which are printed). Films and film catalogs sent to or from commercial theaters do not qualify for the Media Mail price.
c.
Printed music, whether in bound or sheet form.
d.
Printed objective test materials and their accessories used by or on behalf of educational institutions to test ability, aptitude, achievement, interests, and other mental and personal qualities with or without answers, test scores, or identifying information recorded thereon in writing or by mark.
e.
Sound recordings, including incidental announcements of recordings and guides or scripts prepared solely for use with such recordings. Video recordings and player piano rolls are classified as sound recordings.
f.
Playscripts and manuscripts for books, periodicals, and music.
g.
Printed educational reference charts designed to instruct or train individuals for improving or developing their capabilities. Each chart must be a single printed sheet of information designed for educational reference. The information on the chart, which may be printed on one or both sides of the sheet, must be conveyed primarily by graphs, diagrams, tables, or other nonnarrative matter. An educational reference chart is normally but not necessarily devoted to one subject. A chart on which the information is conveyed primarily by textual matter in a narrative form does not qualify as a printed educational reference chart for mailing at the Media Mail prices even if it includes graphs, diagrams, or tables. Examples of qualifying charts include maps produced primarily for educational reference, tables of mathematical or scientific equations, noun declensions or verb conjugations used in the study of languages, periodic table of elements, botanical or zoological tables, and other tables used in the study of science.
h.
Loose-leaf pages and their binders consisting of medical information for distribution to doctors, hospitals, medical schools, and medical students.
i.
Computer-readable media containing prerecorded information and guides or scripts prepared solely for use with such media.
I see it doesn’t specifically mention photographs, but neither does it exclude them, or art impressed t-shirts, unless the hand-stamped imprint on the shirt counts, but then it won't because the imprint is a picture of my son, which makes it personal--see below.
Then there is the card describing the contents (it did also contain an “I love you.”) Here are the USPS rule for enclosures:
Enclosures and Attachments for both Media Mail and Library Mail
6.1
Loose Enclosures
In addition to the enclosures and additions listed in 4.2 for Media Mail and 5.4 for Library Mail, any printed matter that is mailable as Standard Mail may be included loose with any qualifying material mailed at the Media Mail or Library Mail prices.
6.2
Written Additions
Markings that have the character of personal correspondence require, with certain exceptions, additional postage at the First-Class Mail prices. The following written additions and enclosures do not require additional First-Class Mail postage:
a.
The sender's and the addressee's names, occupations, and addresses, preceded by “From” or “To,” and directions for handling.
b.
Marks, numbers, names, or letters describing the contents.
c.
Words or phrases such as “Do Not Open Until Christmas” and “Happy Birthday, Mother.”
d.
Instructions and directions for the use of the item mailed.
e.
A manuscript dedication or inscription not having the nature of personal correspondence.
f.
Marks to call attention to words or passages in the text.
g.
Corrections of typographical errors in printed matter.
h.
Manuscripts accompanying related proof sheets and corrections of proof sheets including corrections of typographical and other errors, changes in the text, insertions of new text, marginal instructions to the printer, and corrective rewrites of parts.
i.
Hand-stamped imprints, unless the added material is in itself personal or converts the original matter to a personal communication.
j.
Matter mailable separately as Standard Mail printed on the wrapper, envelope, tag, or label.
OK, so I traded an I love you for a Happy Birthday or a Do not open until Christmas. Big deal. And, just so the record is clear, my enclosure that was refused previously did not contain a description of the package contents, as this one DID. So score one for USPS. Hey, I’m fair and balanced (usually).
We have, at present, a whole culture of whiners and complainers, of which I truly wish not to be included, and try really hard not to make myself a participant. But, when the rate for mailing “my media” jumps from $3 to $12, I have to tell you, I feel a little disgruntled.
Ah, the Internet, the epitome of cultural complaint confabulation. I let out some of my steam (why do frosty and steamy mean the same thing in emotional terms?). That I even found a discussion, specifically regarding the USPS media rate, was downright astounding. I thought I would share some of the comments with you, in case you, as with so many, have encountered the ire of a postal worker who seems to be personally offended that you should consider yourself eligible to ship media rate. I mean, who do they think should use this rate? It’s almost as if they want you to show your badge or ID that you have some legitimate reason, other than shipping books, cd’s and printed art to your son. 
pastedGraphic.pdf
geeklifer 
Yep, they do it around me too. Last time I shipped some textbooks by Media Mail, the employees were grilling me on the contents and telling me that my package WILL be opened. It got pretty ridiculous, because they kept repeating it over and over like I was lying to them.
pastedGraphic_1.pdf
lewen 
Yes Miss C….Book rate was expanded to apply to video tapes,films and computer disks
pastedGraphic_2.pdf
Kalel 
It’s all so post modern.
pastedGraphic_3.pdf
JohnFen 
We recently had to pay because we received a package mailed as Media Mail, which got opened and declared not media mail.
Here’s the thing, though — the sender had the post office she sent the package from inspect the content before sealing the package, because it wasn’t clear to her what the rules allowed. They said it was fine. A different post office seemed to disagree.
So, at least based on this example, the rules are far from clear. If they’re going to crack down on this, they need to be crystal clear about what’s allowed.
Anyway, you get the idea. There were many more comments on this one site, and most of them were grateful for the media mail option, and no one was trying to “scam” the system.
In the last analysis, I suppose photographs, since not listed, are not considered part of the list--even though I believe they are as much media as a DVD or CD are. 
And, finally, as a word of caution, it is clearly in the rules that they do not guarantee delivery. Media mail may be “deferred” or delayed. Maybe that explains the $500 of art books we mailed getting “lost” and we were not refunded the $50 media rate fee to ship them. *sigh*
I guess I need to just pay the regular rate, stop complaining, and get a life. But, ranting is so much more fun. As usual, I need to know what you think.

10 comments:

  1. When I used to ship books I sold, I printed the postage on my computer and never had an issue; just dropped packages off at the post office. Generally I never think about media vs. non-media when shipping; I go the route of more money via UPS and daily pickup from work and pay the company. Traceable and convenient!

    Toni

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  2. Sounds like a good idea. Thanks Toni.

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  3. Marjorie:
    I laughed out loud reading your rant!
    I also just read yesterday that the USPS is running a $3.4 billion deficit this year. Maybe if they had fewer snotty clerks wasting their time trying to collect another $9, the deficit could be reduced to a more palatable $2.4 billion!!!!

    Now for a story from my side:
    My daughter knows I love Girl Scout cookies, so she sent 3 boxes to me via USPS. She paid $54.85 in postage, making the cookies outrageously expensive.

    We received a notice from the Spanish Postal authorities notifying me that I had a package to pick up, so notice in hand, I trudged the 1.5 miles from our apartment to the Correo office where I was greeted by a pleasant clerk. I presented my Spanish ID card, and she walked back to the overflowing shelves to retrieve the package. On return, she weighed the package, picked up her calculator and announced that there was postage due in the amount of 36 euros (US$47). Not having money in my wallet, I walked around the corner to the closest ATM (which charged me 3 euros for withdrawing 50 euros), walked back to the Correo office, paid the 36 euros and walked back home.

    Total ostage for three boxes of thin mints was an outrageous $101.85 - maybe $1 for each thin mint!!!!! Oh my goodness gracious sakes alive!!!!

    When governments get in trouble (e.g., USA & Spain), they'll do ANYTHING to close the gap, including requiring you to pay first class postage and taking my Girl Scout cookie shipment hostage! It's just a fact of life and the reason I have started using UPS for all international shipments! Further, I have asked family and friends to PLEASE not send anything to me through USPS!

    So now, both of us feel better, having expressed our frustration!
    Wonderful article, Marjorie. Many thanks!!

    Aaron Ashcraft
    Barcelona

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  5. You might like to know that Peter had a classmate who stayed behind in London after a semester in the British Isle, where he was "studying in the places where his Brit Lit authors had written" which amounted to PUBS! It cost us $5000 for him to sit in pubs, drink beer and experience where writers got drunk before they wrote classics. So, anyway, Becca was depressed at not going home with the rest of the class and she loved yellow jelly beans (Brachs). So Peter bought three bags of Brach's jelly beans, sorted out the yellow ones, and mailed them to her for $36 dollars (I think it was my $$ not his). Maybe not, I really don't remember. The Mail Boxes Etc. clerk was astounded. And. this wasn't a girlfriend, but a girl who was a friend. But that's my boy. Total romantic. What else could a Brit Lit major be? lol. I feel your pain.

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    1. PUB tuition is quite expensive! Hopefully he has written a best selling classic! LOL!

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  6. We wish. Not a capitalist. But that's another story and another tuition payment disappointment, since many of his professors were anti-American.

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  7. Hahaha, is it sad that I think this is kinf of funny? I'm sorry. I hate going to the post office. They always find someway to add a fee to wha tyou're mailing. Grrr! But I found this rant to be quie funny.

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  8. Thanks for your comment, Daisy. I think we are on the same page.

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  9. As you promised, I DID enjoy this post! I think your rant contains the real kernel of truth that might illuminate why USPS is struggling. In my own shipping, I still do the bulk USPS, but I do sometimes wonder why!

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